Frequently Asked Questions
ABOUT DARLING
What is DARLING?
DARLING is a premium Italian suncare brand combining advanced UV protection with high-performance skincare actives.
Developed and manufactured in Italy, DARLING creates vegan, dermatologically tested formulas designed to protect, hydrate, and enhance the skin while delivering a refined, sensorial experience.
The brand was founded with a clear mission: to change the way people wear and perceive sunscreen. Sunscreen is one of the most effective anti-ageing products available, yet it is often overlooked in daily skincare routines.
DARLING aims to make SPF more desirable—creating formulas that feel luxurious on the skin, look beautiful, and elevate the everyday habit of sun protection. By combining high-performance protection with glamorous design and skincare benefits, DARLING encourages people to wear SPF every day.
Because the secret to healthy, youthful skin is simple:
WEAR SPF, STAY PRETTY FOREVER.
Are DARLING products vegan and cruelty free?
Yes. All DARLING products are 100% vegan and contain no animal-derived ingredients.
DARLING is cruelty free and complies with European Union regulations, where animal testing on cosmetic products and ingredients is strictly prohibited.
Where are DARLING products made?
All DARLING products are developed and manufactured in Italy under European Union cosmetic regulations, ensuring high safety and quality standards.
SUN PROTECTION IN SOUTH AFRICA
Why is daily SPF important in South Africa?
South Africa has one of the highest UV indexes in the world.
UVA rays (which cause ageing and pigmentation) are present all year round—even on cloudy days.
UVB rays (which cause burning) are stronger in summer, but still present in winter.
Daily sunscreen helps prevent:
• Premature ageing and wrinkles
• Hyperpigmentation and dark spots
• Sun damage
• Skin cancer risk
Wearing SPF every day is essential in South Africa, not just during holidays.
What does SPF mean?
SPF stands for Sun Protection Factor. It measures protection against UVB rays (burning rays).
For example:
• SPF 30 blocks approximately 97% of UVB rays
• SPF 50+ blocks approximately 98–99% of UVB rays
However, correct application and reapplication are essential to achieve this protection.
What is the difference between UVA and UVB?
UVA = Ageing
UVA rays penetrate deeper into the skin and cause wrinkles, pigmentation, and loss of elasticity.
UVB = Burning
UVB rays cause sunburn and direct DNA damage.
DARLING sunscreens provide broad-spectrum UVA and UVB protection in line with European standards.
How much sunscreen should I apply?
For proper protection:
• Face & neck: Approximately two finger lengths (about ½ teaspoon).
• Full body: Approximately one shot glass (30 ml).
Apply 15–20 minutes before sun exposure and reapply every 2 hours, especially after swimming, sweating, or towel drying.
Are DARLING sunscreens water resistant?
Yes. All DARLING sunscreens are water resistant. However, they are not waterproof, and reapplication is essential after swimming or sweating.
Do DARLING sunscreens leave a white cast?
No. DARLING formulas are designed to blend seamlessly into all skin tones without leaving a white residue.
Are DARLING sunscreens safe for sensitive skin?
DARLING products are dermatologically tested and suitable for all skin types, including sensitive skin.
For fragrance-sensitive individuals, select fragrance-free formulas where available.
If you have specific skin concerns or medical conditions, consult your healthcare provider.
FORMULAS & INGREDIENTS
What makes DARLING a hybrid sunscreen?
DARLING formulas combine high-performance UV filters with skincare actives such as:
• Hyaluronic Acid for hydration
• Niacinamide to refine and even skin tone
• Squalane and botanical oils for barrier support
• Antioxidants to protect against environmental stress
This hybrid approach means your sunscreen protects and treats your skin at the same time.
Are DARLING products reef safe?
DARLING formulas are developed with a greener profile and do not contain oxybenzone. The brand is committed to respecting marine biodiversity.
Where can I find the full ingredients list?
Each product page includes a complete INCI ingredients list for full transparency.
SHOPPING
Where can I buy DARLING in South Africa?
You can shop the full DARLING collection online through our official South African website.
DARLING is also available online via Bash.com
If you prefer to shop in person, DARLING is stocked at selected retail locations including:
• Poetry (Sea Point, V&A Waterfront, Sandton and selected stores)
• Foschini Beauty (V&A Waterfront and Sandton City)
To see the current list of stores, please visit the “Connect” tab.
Store availability may vary, so we recommend contacting the store directly to confirm stock.
Do you ship nationwide in South Africa?
Yes, we offer nationwide shipping within South Africa. Shipping costs are calculated at checkout.
What is your returns policy?
If you are not satisfied with your purchase, you may return eligible products within 10 days of delivery for a refund, provided the items are unused, unopened, and in their original packaging with all labels attached.
For hygiene reasons, opened or used cosmetics and fragrances cannot be returned unless the product is defective.
Refunds will be issued to the original payment method used at checkout.
To request a return, please contact hello@unboundsa.com with your order number.
PACKAGING & SUSTAINABILITY
Is DARLING packaging recyclable?
Yes. DARLING packaging is 100% recyclable.
• Tubes and bottles: Dispose in plastic recycling.
• Cartons: Dispose in paper/cardboard recycling.
Where possible, DARLING uses mono-material packaging and FSC-certified paper from responsibly managed forests.
Is DARLING environmentally conscious?
DARLING is committed to:
• Vegan formulas
• Cruelty-free production
• Reef-conscious formulations
• Recyclable packaging
• Reduced secondary packaging where possible
