Refund policy

1. Overview

1.1. This Returns Policy regulates the conditions and circumstances in which Products
purchased by consumers (“You/Your”) online or in-store will be accepted by Ilva
Cosmetics (Pty) Ltd trading as Unbound (“Unbound”), the official distributor for DARLING products in South Africa, for return and refund.
1.2. You are not entitled to any refund, repair or replacement save to the extent that it
is expressly provided for in terms of this Returns Policy.

2. Right to Return Non-defective Products

2.1. If You are unsatisfied with Your purchase after receiving the Product, which is not
a sale, clearance and/or promotional item, You may return it to Unbound within 10
days from delivery in the case of an online purchase, without reason or penalty, in
order to obtain a refund of the full purchase price, provided that:
2.1.1. the Products are in their original purchased condition and packaging without
the seal (where applicable) having been broken in any way;
2.1.2. for hygiene reasons no cosmetics or fragrances may be returned and Products
that have been used, altered, repaired, incorporated or added to, may not be returned;
2.1.3. if applicable, the price (swing) ticket and labels are attached to the Products or
their packaging;
2.1.4. the original invoice accompanies the return and the Unbound online order
number is provided, in respect of the return of an online purchase.
2.2. You may not return an item which has been personalised for you or customised to
your specification unless defective.

3. Refunds

3.1. Where applicable, Unbound will refund You the purchase price, which You paid for
the returned Products, as follows:
3.1.1. purchases made on credit will be refunded to Your account held with the
applicable credit provider;
3.1.2. credit and debit card purchases will be refunded to the credit card used to
make the initial purchase; and

4. Procedure to be followed

4.1. If you purchased the Product, which you want to return in terms of these terms
and conditions:
4.1.1. Online – please email hello@unboundsa.com for assistance.